Shipping Policy

At PoilNet, we do everything possible to ensure your order reaches you in the best condition.

Order Processing

Orders are processed within 1 to 3 business days after payment validation.

Delivery Time

The estimated delivery time is 12 to 20 days from the date your order is shipped. This time may vary depending on your location.

Note: Indicate the actual delivery time here once confirmed with your supplier. If shipping from Europe, generally allow 7 to 12 business days; from Asia, allow 15 to 30 business days. Always be transparent about this timeframe to avoid disputes and refunds due to unannounced delays.

Order Tracking

As soon as your order is shipped, you will receive an email containing your tracking number, allowing you to follow your package's journey in real-time.

Shipping Costs

Shipping costs are calculated and displayed at checkout, before the final validation of your order.

Delivery Area

We currently deliver to mainland France. [Specify if you also deliver to other European countries.]

Delay or Unreceived Package

If your order has not arrived within the indicated timeframe, please contact us at Sebastianecommerce27@gmail.com with your order number. We will do what is necessary to resolve the situation with you.